Our goal is that you are completely satisfied with your
purchase. If for any reason you are not satisfied, simply return your purchase
with your receipt for an exchange or refund within 10 days of delivery of product
See Exceptions and Exclusions listed below.
- On-line purchases cannot be returned without
a receipt or proof of purchase.
- All returned products must be in new and
unused condition (including all accessories, packaging, instructions etc).
- Damages on home delivered products must be
reported within 24 hours of delivery.
Please note these returns handling guidelines:
- Only merchandise purchased at EG will be
- Returns will only be credited back in the original form of payment.
- Merchandise that must be picked up will be
subject to a pickup charge.
- Merchandise returned to
Erica Giuliani are at Shippers expense.
- Where applicable a credit to your credit card
or a cheque will be issued
- For refunds and exchanges, we may ask that
you provide us with your name, address and telephone number for fraud
prevention and audit purposes. Valid photo ID may be required to confirm
this information. This information is collected, used and retained in
exchanges are valid (in each case and over time).
The following fees are non-refundable:
- All delivery, shipping and handling charges
(unless an error has occurred in the shipping of your order)